At Dorcus Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy. Please read the terms below carefully.

1. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

- The item is defective, damaged, or incorrect upon arrival.
- The item is unused, unworn, and in its original packaging with tags attached.
- The return request is made within 7 days of receiving your order.

Non-Returnable Items certain items cannot be returned or refunded, including:

- Items purchased on sale or clearance.
- Customized or personalized products.
- Gift cards.

2. How to Request a Refund
To initiate a refund, follow these steps:

You can request a refund within 7 days through the Request Button avaiable at your orders page under profile section.

OR

-Contact Us: Email: support@dorcuswear.com with your order number and reason for the return. Attach photos if the item is damaged or incorrect.
-Wait for Approval: Our team will review your request and provide return instructions if eligible.
-Ship the Item Back: Return the item in its original condition. Customers are responsible for return shipping costs unless the item was defective or incorrect.
-Receive Your Refund: Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refund Method:
Refunds will be issued to your original payment method (credit card, PayPal, etc.).
If your refund is late, check with your bank or payment provider, as processing times may vary.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost to you.

4. Cancellations

Orders can be canceled within 24 hours of placing them for a full refund.
Once an order is processed or shipped, it cannot be canceled.

6. Contact Us

If you have any questions regarding our refund policy, feel free to reach out:

📧 Email: support@dorcuswear.com
🌐 Website: www.dorcuswear.com

By making a purchase from Dorcus Wear, you agree to this Refund Policy.